Responsible Gaming at 99a999 — Your safety is our priority
Enjoy entertainment in a controlled way — keep your gaming experience safe with deposit limits, self-exclusion and support tools.
Our commitment to responsible gaming
99a999 believes that online gaming is a form of entertainment — it is never a source of income or a way to solve problems. We deeply care about the mental and financial wellbeing of every player. That is why we are committed to creating an environment where every player understands their limits, can play in a controlled manner, and can easily get help when needed.
21+ age limit
At 99a999, only people aged 21 or above may open an account and play games. We treat age verification with the utmost importance and take strict measures to prevent minors from gaining access.
Setting deposit limits
You can set the maximum amount you deposit per day, per week or per month yourself. This is the most effective way to enjoy entertainment while staying within your budget.
Timeout feature
If you feel you need a temporary break, use the timeout feature. You can pause your account for anywhere from 24 hours to several weeks, and no transactions will take place during that time.
Self-Exclusion
Self-exclusion is the most powerful tool for responsible gaming. If you feel that gaming is getting out of control, you can close your account for a set period or permanently.
Setting bet limits
Decide in advance the maximum amount you will wager in each gaming session. This limit will protect you from placing excessive bets on impulse and will ensure responsible gaming.
Round-the-clock support
For any issue related to responsible gaming, our 24/7 Bengali live chat support team is always ready. You can get help while keeping your identity completely confidential.
Recognise the signs of problem gambling
The first step in responsible gaming is recognising the problem. If you or someone you know shows the signs below, support should be sought promptly.
Warning signs
- Continuing to play repeatedly in an attempt to recover lost money
- Hiding or lying about how much money is being spent on gaming
- Feeling restless, irritable or depressed when not playing
- Prioritising gambling over family, friends or work
- Borrowing money or breaking into savings to gamble
- Playing not as entertainment but as a way to recover losses
- Wanting to stop playing but being unable to do so
If you notice one or more of the above signs in yourself, please contact the 99a999 responsible gaming support team. Remember — asking for help is a sign of courage, not weakness.
Keep your gaming under control
99a999 encourages you to take a few practical steps for responsible gaming. Following these simple habits will keep entertainment enjoyable at all times.
Set a budget in advance
Before playing, decide the maximum amount you can spend. Choose a limit where losing that amount will not cause you distress, and never go beyond it.
Stick to time limits
Set a time limit before each gaming session. Use a timer and take a break when the time is up. Playing for long stretches without a break can affect your judgement.
Do not make decisions based on emotion
Avoid placing large bets out of frustration after a loss or excitement after a win. Responsible gaming means playing with a clear head, in a planned way, and within your means.
Do not try to chase losses
Trying to recover lost money by placing more bets is one of the most harmful habits. Every game is independent — a previous result does not affect the next one.
Spend time on other entertainment
Spend time with family, catch up with friends, play sports or focus on hobbies. Online gaming should not be the only source of entertainment in your life.
Do not play under stress or addiction
Gambling is never a solution to stress, loneliness or depression. Playing in such a state often becomes uncontrolled and makes problems worse.
Protection tools at 99a999
We provide the following tools to support every player on their responsible gaming journey. These features are completely free and can be activated at any time from account settings.
Deposit limit
Set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit applies after a 72-hour cooling-off period.
Loss limit
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the session will end automatically.
Timeout
Take a temporary break for any duration from 1 day to 6 weeks. During this time the account cannot be accessed and no bets can be placed.
Self-exclusion
Close your account for anywhere from 6 months to permanently. Once self-exclusion is active, it cannot be reversed before the minimum cooling-off period.
To activate these tools or change your limits, contact our 24/7 Bengali live chat support. Your request will be handled with complete confidentiality.
Minor protection and parental controls
Keeping children and teenagers away from online gambling is the duty of every responsible parent. 99a999 strictly enforces the 21+ age policy and makes every effort to protect minors.
Device protection
If you share a device with a child or teenager in the family, always use a password lock. Do not save passwords in the browser and log out after every session.
Keep account information private
Keep your 99a999 login details, password and payment method information completely private. Make sure no family member — especially any minor — can access your account.
Family filtering software
Use internet filtering software for children in the family. These applications automatically block access to online gambling sites and help keep children safe online.
Age verification process
Age verification is mandatory when registering at 99a999. If we suspect that an account holder is a minor, their account will be suspended immediately and a verification process will begin.
Help and contact
If you or someone you know is struggling with a gambling problem, please do not hesitate to contact us. Our responsible gaming team is always ready to help with complete confidentiality.
99a999 support team
For any responsible gaming request — setting deposit limits, timeout, self-exclusion or simply seeking advice — our team is available around the clock.
Your identity and conversation will be kept completely confidential. You do not need to give any reason to ask for help.
Request self-exclusion
Mention "self-exclusion" in live chat or email and our team will handle your account with the highest priority. The minimum duration is 6 months or permanent — your choice.
Professional advice
A gambling problem is a health issue and professional support is available for it. We encourage you to speak with a mental health professional or counsellor.
Enjoy entertainment safely
Enjoy entertainment within your limits — 99a999's wide range of game categories and support services are always by your side.