Your Privacy Is Our Commitment

Introduction and Applicability

This Privacy Policy ("Policy") applies to the 99a999 platform and all of its associated services. When you use our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

99a999 operates a reliable online gaming platform for players in Bangladesh. We believe that protecting your personal information is not just a legal obligation, but the foundation of trust between us and our users.

Before reading this Privacy Policy, you are requested to also read our Terms and Conditions carefully, as both documents together form the legal framework of our services.

What Information We Collect

99a999 collects various types of personal and technical information to operate its services smoothly. The details of what information we collect are listed below.

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (partial, for display purposes)
• Bank account details (for withdrawals)
• Deposit and withdrawal history
• Betting history and transaction records

2.3 Technical and Device Information

• IP address and geographic location (up to country level)
• Browser type and version
• Operating system
• Device identifier information
• Site access time and session information

2.4 Communication Information

• Live chat conversation records
• Messages sent by email
• Details of complaints and requests

Methods of Data Collection

99a999 collects your information in several ways. Each method is explained in detail below.

3.1 Directly From You

When you register on 99a999, verify your account, request a deposit or withdrawal, or contact our support team, you provide information to us directly.

3.2 Automatically

When you browse our website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing patterns, preferred games, and time spent on the platform.

3.3 From Third Parties

For the purposes of identity verification and fraud prevention, we may verify certain information through trusted third parties. This process is entirely secure and is done for your protection.

Use and Purpose of Information

99a999 uses collected information only for specific and legitimate purposes. We never use your personal information unnecessarily or sell it to third parties.

4.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals
• Providing bonuses and promotions
• VIP program membership management

4.2 Security and Compliance

• Fraud detection and prevention
• Anti-money laundering (AML) verification
• Age verification — accounts are provided only to persons aged 21 or above
• Monitoring of suspicious activity

4.3 Customer Service

• Resolving your requests and complaints
• Providing support via 24/7 live chat
• Sending important account-related notifications

4.4 Platform Development

• Analyzing and improving user experience
• Testing new games and features
• Diagnosing and resolving technical issues on the platform

Cookies and Tracking Technology

Cookies are used on the 99a999 website. Cookies are small text files stored in your browser that help improve your experience using the site.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from working properly.
• Performance Cookies: Used to improve the platform by analyzing page load times and usage patterns.
• Functionality Cookies: Remember your language preference, game settings, and other personalized settings.

5.2 Managing Cookies

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause issues when logging in to your 99a999 account.

Data Sharing and Disclosure

99a999 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances.

6.1 Service Providers

We work with trusted service providers for payment processing, identity verification, and technical support. Only the minimum necessary information is shared with these partners, and they are required to comply with the standards of this Privacy Policy.

6.2 Legal Requirements

If required by a law enforcement agency or court order, or if a fraud investigation is necessary, relevant information may be shared with the appropriate authorities.

6.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owner. You will be informed in advance in such cases.

Data Protection Measures

Protecting your personal information is 99a999's highest priority. We follow industry-standard security technologies and practices.

7.1 Technical Protections

• All data transmitted via SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form in the database
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option

7.2 Administrative Protections

• Employee access to data limited on a need-to-know basis
• Regular staff training on privacy matters
• Rapid response plan in the event of a data breach

7.3 Limitations

While we strive to ensure the highest level of security, no method of transmitting information over the internet is 100% secure. However, we commit to taking all reasonable steps to protect your information.

Data Retention Period

99a999 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a minimum of five years as required by legal and regulatory obligations.
• Financial Transactions: Transaction records may need to be retained for an extended period under anti-money laundering regulations.
• Marketing Data: If you unsubscribe from marketing communications, the relevant information will be deleted as soon as possible.

Your Rights

Every user registered at 99a999 has the following rights regarding their personal information. To exercise these rights, please contact our support team.

9.1 Right of Access

You may find out at any time what information we hold about you and how it is being used.

9.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfilled where legal obligations or ongoing disputes apply.

9.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. After you object, we will stop using your information for that purpose.

9.5 Right to Data Portability

You may request to receive information stored about you in a structured, commonly readable format.

Protection of Minors

99a999 strictly provides services only to persons aged 21 or above. We do not intentionally collect any personal information from minors.

If we learn that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.

If you believe that a minor is using our platform, please notify our support team.

Policy Changes and Updates

99a999 may update this Privacy Policy from time to time. Amendments may be made due to changes in services, new legal requirements, or technological developments.

For any significant changes, we will notify you in advance by email or through a notification on the platform. The updated policy will take effect from the date it is published.

We recommend that you check this page regularly so that you are always informed about the latest privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The 99a999 privacy team is always ready to help resolve any issues you may have.

You can also find more information about your account security and limits on our Responsible Gaming page.